Our promise
You only pay for work that works.
Everything below is something we control, so we can stand behind it. We never promise leads, jobs or revenue; we promise that what you paid for does what we said.
Four promises
If one of these isn't kept, you get your money back.
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The audit finds something, or it's free.
If your report doesn't show at least one specific, fixable problem with how your calls or inquiries are handled, you get the $99 back. You don't have to explain why.
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The setup works on your own test call, or you don't pay.
Before anything goes live, you call your own number and let it ring out. If the text-back doesn't reach you within 60 seconds, the setup fee is refunded.
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Monthly support has no contract.
One email cancels it, the same day. Nothing is charged after that.
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Refunds take one business day, not a form.
Email us, and the money is on its way back within one business day. Your bank then takes its usual few days to show it.
Refund policy
The details, service by service.
This is the full policy behind the promises above. It applies to every purchase from Keepwrightꓘ.
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Missed-Call Audit ($99)
Paid upfront. Full refund if the report isn't delivered within 3 business days of our receiving what we need from you (see the terms, clause 7), or if it doesn't identify at least one specific, fixable problem with how your calls or inquiries are handled. Once a report with findings is delivered, the fee is earned.
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Lead Catcher Setup (from $750)
Paid at the start of the project. The scope is agreed by email before work begins. Before go-live you test it yourself; if the missed-call text-back doesn't reach you within 60 seconds on that test, the setup fee is refunded in full. If we can't deliver the agreed scope, we refund the part not delivered. If you cancel mid-project, you pay only for the work done so far.
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Ongoing support ($297 a month)
Cancel anytime by email. Service ends at the close of the month already paid for, and nothing is charged after that. The current month isn't refunded once it has started.
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Custom lead lists
Priced and agreed per project by email. If a list isn't delivered as agreed, full refund.
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Our mistakes
A double charge or a wrong amount is refunded as soon as we see it, without being asked.
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How to ask
Email legend@keep-wright.com. Refunds are issued within one business day of the request and go back to the card you paid with, through Stripe. Banks usually show them within 5 to 10 business days.